Your Customers Into Your Sales Force!
Word-of-mouth is one of the most important factors influencing
a customer's decision to buy from your company -- it's almost 50
times more powerful than traditional advertising! And it's FREE!
Learn how to grow your own customer service to this level of excellence.
You will learn: to delight your customers with details, how to
really listen, how to get great attitude, how important follow-up
is and that complaining customers are your best friends.
Your customers tell 3 people if you do a good job, 10 people if
you do a great job! Your new sales force is waiting.
We Don't Have Customers!
Internal Customer Service is just as important as external! All
the people you touch during your working day are your customers!
All your boss's customers are your customers! And all your suppliers
are your customers! All your co-workers are your customers!
Learn how to make looking after your co-workers a fine art. Your
own effectiveness, integrity and self-esteem will benefit vastly
from great internal customer service.
Impress your bosses and co-workers with First-Class customer service!
Learn valuable advice on how to deal with people inside and outside
You either serve the customer, or you serve someone who does!
1 1/2 hours
Etiquette, Customer Service - It's All The Same!
When your mother told you to be nice, she knew what she was saying!
Having good business etiquette is just like having great customer
service - people like being around other people who are 'nice',
and doing things for people who are 'nice'.
Learn how to have a great attitude, learn how to improve your listening
skills, learn how to polish your telephone skills - and you'll be
learning how to practice outstanding Business Etiquette! Learn the
rules of Casual Friday and 10 top office offenses -- will you recognize
your co-workers here? Or yourself?
Business ethics, business behaviour, business manners - they all
reflect the same skills as great customer service. And they can
all be skills that you master during this workshop!
Do That! Customer Service Is In My Hands!
This session targets customer contact personnel ready to grow their
customer service skills to a higher level, to benefit themselves,
their company and their customers.
Learn how Signature Customer Service will set you apart from other
customer service reps and add to your own value for your company
Learn the fine points of Attitude, Listening, Telephone and Firefighting
Learn how to think like your customers
Learn exactly what your customers want from you and your company
Learn how to hear your customers say 'WOW'.
2 sessions of 2 hours each
G.R.I.T. (Generosity, Respect, Integrity, Trust)
A Guide to Employee Value
Valued Employees Create Valued Customers! Customer Contact Employees
ARE your company. Employees either serve the customer or serve another
employee who does! Your employees are your eyes and ears and your
Willowtree Customer Service is dedicated to the art of giving
value to employees. The program is called ‘True Grit (generosity,
respect, integrity, trust) and is directed to company owners and
middle/upper management to help them understand the immense value
of their employees.
Learn the concept of Signature Customer Service, to set your company
apart from all others
Learn how to show your employees their importance to your customers
-- and to your company
Learn why your customer contact employees are your most valuable
Learn how to make customer and employee loyalty work for your company.
That Interview With Customer Service Skills!
Learn how to use customer service skills during a job interview!
Score top points with recruiters for your great interpersonal skills!
Learn how to impress recruiters with your listening skills, your
great attitude, your attention to detail and your terrific follow-up.
If you think of a recruiter as a customer, this will become second
Your recruiter will be so impressed, you're bound to move to the
front of the line and ace that interview!
The Magic Kingdom!
A lively discussion of the principles of Disney World, the acknowledged
benchmark of customer service in the United States. Based on the
book, 'Inside the Magic Kingdom' by Geoffrey Gitomer, this presentation
is bound to inspire you to greater heights of customer service.
This presentation appeals to everyone from Walt to Mickey!
1 1/2 hours
The Bar In Hospitality
Retail Loves And Hates
Specialty courses designed for the hospitality and retail sectors,
with emphasis on refining current customer service skills, adding
the plusses to separate you from your competition and dealing with
issues particular to each sector. These programs are available for
both management and contact employees.
This is your ticket to First Class service!
Book Marcia for a workshop, or to deliver a keynote speech, at
your upcoming conference, meeting or event. Contact
us now for more information.