Turn Your Customers Into Your Sales Force!

Word-of-mouth is one of the most important factors influencing a customer's decision to buy from your company -- it's almost 50 times more powerful than traditional advertising! And it's FREE!

Learn how to grow your own customer service to this level of excellence.

You will learn: to delight your customers with details, how to really listen, how to get great attitude, how important follow-up is and that complaining customers are your best friends.

Your customers tell 3 people if you do a good job, 10 people if you do a great job! Your new sales force is waiting.

2 hours

But We Don't Have Customers!

Internal Customer Service is just as important as external! All the people you touch during your working day are your customers! All your boss's customers are your customers! And all your suppliers are your customers! All your co-workers are your customers!

Learn how to make looking after your co-workers a fine art. Your own effectiveness, integrity and self-esteem will benefit vastly from great internal customer service.

Impress your bosses and co-workers with First-Class customer service! Learn valuable advice on how to deal with people inside and outside the office.

You either serve the customer, or you serve someone who does!

1 1/2 hours

Business Etiquette, Customer Service - It's All The Same!

When your mother told you to be nice, she knew what she was saying! Having good business etiquette is just like having great customer service - people like being around other people who are 'nice', and doing things for people who are 'nice'.

Learn how to have a great attitude, learn how to improve your listening skills, learn how to polish your telephone skills - and you'll be learning how to practice outstanding Business Etiquette! Learn the rules of Casual Friday and 10 top office offenses -- will you recognize your co-workers here? Or yourself?

Business ethics, business behaviour, business manners - they all reflect the same skills as great customer service. And they can all be skills that you master during this workshop!

2 hours

I Can Do That! Customer Service Is In My Hands!

This session targets customer contact personnel ready to grow their customer service skills to a higher level, to benefit themselves, their company and their customers.

Learn how Signature Customer Service will set you apart from other customer service reps and add to your own value for your company and yourself!

Learn the fine points of Attitude, Listening, Telephone and Firefighting skills
Learn how to think like your customers
Learn exactly what your customers want from you and your company
Learn how to hear your customers say 'WOW'.

2 sessions of 2 hours each

True G.R.I.T. (Generosity, Respect, Integrity, Trust)
A Guide to Employee Value

Valued Employees Create Valued Customers! Customer Contact Employees ARE your company. Employees either serve the customer or serve another employee who does! Your employees are your eyes and ears and your voice too!

Willowtree Customer Service is dedicated to the art of giving value to employees. The program is called ‘True Grit (generosity, respect, integrity, trust) and is directed to company owners and middle/upper management to help them understand the immense value of their employees.

Learn the concept of Signature Customer Service, to set your company apart from all others
Learn how to show your employees their importance to your customers -- and to your company
Learn why your customer contact employees are your most valuable assets
Learn how to make customer and employee loyalty work for your company.

3 hours

Ace That Interview With Customer Service Skills!

Learn how to use customer service skills during a job interview! Score top points with recruiters for your great interpersonal skills!

Learn how to impress recruiters with your listening skills, your great attitude, your attention to detail and your terrific follow-up. If you think of a recruiter as a customer, this will become second nature.

Your recruiter will be so impressed, you're bound to move to the front of the line and ace that interview!

2 hours

Discover The Magic Kingdom!

A lively discussion of the principles of Disney World, the acknowledged benchmark of customer service in the United States. Based on the book, 'Inside the Magic Kingdom' by Geoffrey Gitomer, this presentation is bound to inspire you to greater heights of customer service.

This presentation appeals to everyone from Walt to Mickey!

1 1/2 hours

Raising The Bar In Hospitality
Retail Loves And Hates

Specialty courses designed for the hospitality and retail sectors, with emphasis on refining current customer service skills, adding the plusses to separate you from your competition and dealing with issues particular to each sector. These programs are available for both management and contact employees.

This is your ticket to First Class service!

2 hours

Book Marcia for a workshop, or to deliver a keynote speech, at your upcoming conference, meeting or event. Contact us now for more information.